Effective Date: September 15, 2023
Information We Collect and Use
For purposes of this Policy, “Personal Information” is any information that identifies, relates to, or describes, directly or indirectly, an individual or household.
In the course of operating our Platform and delivering our products and services, we collect and process the following categories of Personal Information, which we use for typical business and commercial purposes (including compliance with legal obligations and use for auditing, security, and anti-fraud purposes) and as described more specifically below:
Information You Give Us. When you sign up for and use our Platform as a Customer or Expert (including when you use our online chatbot), we may collect and store Personal Information you provide, including:
Contact Information & Other Personal Identifiers. We receive the contact information or other personal identifiers you provide (including, for example, information such as your name, email address, mailing address, telephone number, signature, or similar identifiers).
Expert Credentials and Identity Information. If you apply to become an Expert, we also require certain information to verify your identity and determine your eligibility to be an Expert on the Platform through information including date of birth, social security number and a government-issued photo identification such as your driver’s license, state identification card, or passport, resume, and information about your licenses and certifications.
Additional Profile Information. The Platform may enable you to provide additional information such as job title, years within a profession, and educational background. Communications, Submissions, and Other User Generated Content. We collect the information and content you submit when you submit questions, respond to questions as an Expert, post information on the Platform (including questions, answers, public testimonials, and forum posts), or otherwise communicate with Mavyn. We also collect information you submit through contact, sign-up, and profile forms, email communications, and other submissions (including reviews and surveys), and when you speak with our customer service agents. Mavyn Referral Information. If you use our referral program to recommend potential experts, to tell a friend about Mavyn, or to send a copy of a question-and-answer sequence to a friend, you may need to provide information about yourself and the friend, such as contact information. Financial Information. We receive financial information such as payment card or PayPal™ information, and other related information to process payments for your purchases and to issue expert and referral payments to you. We use third-party payment processors to process payment information. Commercial Information. We collect and generate commercial information and transaction information (such as records of products and services purchased from us). Audio and Visual Information. We receive any photos you share with us through our Platform. We may also record customer service telephone calls for quality purposes and to meet our legal obligations. Information Third Parties Provide About You. We may, from time to time, supplement the information we collect about you with information from third parties, including: Social Media Networks. When you “like” or “follow” us on Facebook, Instagram, Twitter, or other social media sites, we may collect some information from you including your name, e-mail address, and any comments or content you post relevant to us. We also collect your information if you interact with social media features on our Platform, such as like and share buttons. Marketing Partners and Data Providers. We may collect information about you from marketing partners and data providers, including but not limited to, personal identifiers, commercial information, usage data, and generally available information that helps us offer you products and services we think may interest you.
Affiliates. We may collect information about you from Mavyn affiliates, including but not limited to personal identifiers, commercial information, and other generally available information. Other Users. Other users may provide us with information about you, such as your personal identifiers (e.g., email address). For example, they may provide us with information about you to invite you to use the Mavyn Platform or share content from the Mavyn Platform with you. Other Information We Collect. We also may collect other information about you, your device, or your use of the Platform in ways that we describe to you at the point of collection or otherwise with your consent. You may choose not to provide us with certain types of information but doing so may affect your ability to use some of the Mavyn Platform. Information We Automatically Collect from Your Use of The Mavyn Platform. We automatically collect information about your use of the Mavyn Platform such as when you open one of our emails or view and interact with our ads and content (collectively, “Usage Information”). Usage Information includes: Device Information and Related Identifiers. We and our service providers collect your IP address and device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information, including phone number). Browsing Information. When you use the Platform, we and our service providers collect and analyze information about your usage activity such as the URL that referred you to the Platform, the areas within the Platform that you visit, how long you spend on the Platform, and the time of day of your visit and upload or post content, error logs, language preferences, and other similar information. Location Information. When you use the Platform, we and our service providers collect general location information from your computer or mobile device. “General” location information means information about the city and state in which your device is located based on its IP address. We may also obtain a general location when you input your zip code or use location features or through Wi-Fi access points. Many mobile devices permit applications to access real-time precise geolocation information. If we collect and use such information, we will ask your permission. Inferences from the Information Listed Above. We may use the information listed above to draw inferences about your preferences to help us provide you with personalized content and offers and help us develop and provide better products and services. Automatic Collection of Information from Cookies and Other Technology. To collect the information through automated means as outlined above, we and our partners use web server logs, cookies, tags, tracking pixels, and other similar tracking technologies (“Cookies”). Cookies. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows us to: (i) recognize your computer; (ii) store your preferences and settings; (iii) understand the web pages of the Platform you have visited; (iv) enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests; (v) perform searches and analytics; and (vi) assist with security and administrative functions. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.
How We Disclose Personal Information
Protection of Mavyn and Others & Legal Compliance:
Your Rights & Choices
We offer you choices regarding the collection, use, and sharing of your Personal Information on the Mavyn Platform.
California Privacy Rights
Under the California Consumer Privacy Act of 2018 (“CCPA”) and subject to exceptions set forth in the CCPA, California residents have the right to request: the deletion of the Personal Information we have about them; to know additional information about whether and how we have collected, used, and disclosed Personal Information about them; and to know specific pieces of Personal Information we have about them. California residents also have the right not to receive discriminatory treatment if they exercise the rights listed above. As set forth above, we may require that you provide information and follow procedures so that we can verify the request and your jurisdiction before responding to it, which may include matching the information that you provide in your request to information we already have on file to verify your identity. California law permits California residents to use an authorized agent to make privacy rights requests. We require the authorized agent to provide proof of the California resident’s written permission (for example, a power of attorney) to act on such resident’s behalf. We will additionally require the authorized agent to verify his/her own identity. You may submit a request to us at: [email protected].
Other California Requirements
Third Party Links